Sr Customer Service Rep
Park Hills, Kentucky; Salisbury, North Carolina
Our sales employees are the face of Motion by being the first person our customers interact with. As a member of the Motion Sales team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role at Motion provides opportunities for growth, content learning, and you have an impact on so many companies.
What makes a successful Sales employee? Check out the traits we’re looking for and see if you have the right mix.
- Good Listener
- Results Driven
- Team player
Customer Service Rep Path to Account Rep
Account Rep Path to Branch Manager
Branch Manager Path to Sales Manager
Sales Manager Path to Division Vice President
Division Vice President End of path
Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
Medical, dental, vision and healthcare FSA, as well as health and wellness programs
Offering competitive PTO package with added days for years of service
Tuition reimbursement with opportunities for professional development
401(k) Plan with competitive employer matching
Life and Disability Insurance
Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May be assigned to one customer.
Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
May be responsible for quality and/or safety in the branch.
Performs other duties as assigned.
Responds to complex customer inquires regarding products, provides quotes, and handles order entry
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination
KNOWLEDGE, SKILLS, ABILITIES
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Excellent computer skills.
Excellent negotiation skills.
Strong product knowledge.
Reliability, organization, and attention to detail required.
MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.
MotionAi offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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