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Efficiency Manager

Middletown, Connecticut

Job Category Customer Support Brand NAPA Auto Parts
Job ID 307441 Status Full-Time
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Position Mission: 
Interacts with customers to provide information in response to inquiries about products and
services and to handle and resolve complaints. Manage the accuracy of the inventory.


  • Supervises direct reports to meet or exceed the DC’s goals and objectives.
  • Confers with customers by telephone, email or in person to provide information.
  • Supervises the keeping of records within a company standard system of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolves customers' shipping and delivery complaints by performing activities to resolve the problem.
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
  • Contacts customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
  • Recommends improvements in products, services, delivery, shipping, or billing methods and procedures to prevent future problems.
  • Schedules cycle counts for each inventory round and manage to completion deadline.
  • Reviews and verifies inventory variances.
  • Investigates and resolves inventory variances as appropriate.
  • Approves and updates all cycle counts.
  • Ensures RGN department receives and processes returned parts per applicable timeframe.
  • Follows up on RGN workbenches’ open items to resolution.
  • Trains and re-trains direct reports for success.
  • Identifies stockroom issues where additional training is required.
  • Creates and performs Over, Short & Damaged (OS&D) counts.
  • Investigates and resolves OS&D claims.
  • Performs other duties as assigned by management.

Experience, Education, and Abilities:

  • HS Diploma or equivalent required.
  • Bachelor’s degree or equivalent experience a plus, with emphasis in related discipline
  • (business, supply chain, accounting).
  • 4 years + of relevant experience with customer relations, customer service, inventory
  • control and accounting / back office with increasing levels of responsibility.
  • 3 years + supervisory experience, or shows strong capability of supervisory skills.
  • Must be able to coach all Associate levels of employees on DC processes.
  • JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules)
  • experience is a plus.
  • Must be able to work in a team environment.
  • Must be detail minded.
  • Must be able to problem solve and make decisions
  • Must have excellent phone and comunication skills
  • Must have complaint handling skills.
  • Able to speak clearly and listen attentively.
  • Must be self-motivated.
  • Document management systems experience is a plus.
  • Experience with incident tracking systems a plus.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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Genuine Voices

headshot of Eberto Guerra
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I love the fact that I am always learning. There’s something going on all the time. It’s definitely an exciting job.

Eberto Guerra NAPA Stockroom Associate
headshot of Evan Fleming
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I have worked with Motion since I was 23 years old and was at a crossroads in my life on what I wanted to pursue as a career. A Warehouse Manager job came open and I applied twice before being hired. I had no clue what I was doing, but I was determined to learn and grow with Motion. I used any and all training opportunities available to me at Motion – classes and online learning. I am not special and anyone with the desire and determination to WIN can and always will be able to because Motion has all the resources needed to be successful. It is up to the individual in whatever position they are in to pick up these resources and move forward. I am very grateful for Motion and the opportunities available to me so that I may be successful in my career and take care of my family.

Evan Fleming Motion Branch Manager
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Into my 10th year with GPC, I still feel extremely energized and excited about what lies ahead. GPC has been a big part of my personal and professional growth and I am so thankful I work for such a great organization.

Princess Gray GPC Supervisor - AR Payment Applications
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It’s great to work for a company that you are not an employee number, you're part of a team that understands the values to be the best and be rewarded for taking care of your team. As a leader, my managers and I create the culture in our district and stores every day and I’m very proud what we have done and will continue to do here in Austin, TX.

Tim Wilks NAPA District Manager
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If I were to give advice to someone looking to apply here, I'd say have a strong work ethic, be determined, and be open to learning anything. We love people who have initiative and strive to learn.

Chelsea Antoine GPC Employee Service Center Operational Support Specialist

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