Automotive Service Writer
Miami, Florida
This is an independently owned NAPA Auto Parts store. Benefits seen on this site may not apply to this position. Please contact the store owner to learn more about the benefits that are offered.
Service Advisor Job Summary
If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! We are seeking an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you’re confident you’re the one we need to fill this promising position, apply now!
Responsibilities include:
- Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
- Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
- Schedule appointments for service technicians
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
- Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
- Manage all automotive paperwork, including repair orders, invoices, and maintenance records
Requirements:
- 2 years of Automotive Service Writer/Service manager/Automotive office experience
- Have a high school diploma or GED equivalent
- Exemplary Microsoft Office program and general computer skills are mandatory
- Previous experience working as a service technician or in a service department a plus
- A valid, state-issued driver’s license and clean driving record is required
- Must have strong organizational, communications, and interpersonal skills
- Knowledge of general maintenance services including oil changes, flushes, tires, brakes, etc.
- High-level of motivation, energy, and a customer-focused attitude
- Team-oriented, flexible, and focused on maintaining a high level of service
- Strong customer service skills
- Strong verbal communication skills
- bilingual
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