Assistant General Manager

Job Summary

The Assistant General Manager works closely with the General Manager to ensure safe daily operations, staff management, and customer service delivery, fostering a culture of engagement, empowerment, and problem-solving amongst team members within distribution centers.

Responsibilities

• Collaborates with General Manager in developing and implementing operational strategies to optimize efficiency and productivity.
• Owns daily management system activities to report on KPI’s, drives awareness of KPI’s through daily review and response activities, and ensures team responds to ongoing KPI trends.
• Supervises and provides leadership to warehouse staff, ensuring that they are engaged, enabled, and empowered to solve problems and make decisions within the framework of established processes and procedures.
• Oversees inventory management process execution, including receiving, stocking, and order fulfillment, while encouraging team members to actively identify and address inefficiencies and opportunities for improvement.
• Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement.
• Collaborates closely with other departments, such as sales and purchasing, to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration.
• Analyzes performance metrics and KPIs to identify areas for improvement and empower team members to implement innovative solutions that enhance process efficiency and effectiveness.
• Assists in budget planning and cost management to optimize resources and maximize profitability, while encouraging team members to actively participate in cost-saving initiatives and process improvements.
• Resolves customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs.
• Monitors and maintains equipment and facilities to ensure proper functionality and safety standards, while supporting team members to actively participate in equipment maintenance and safety initiatives.
• Stays informed about industry trends and developments to make informed decisions and empower team members to proactively identify opportunities for innovation and improvement.

Qualifications

• Proven experience in a managerial role within a distribution center or similar environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism, and customer service, with a focus on supporting our team members and delivering for our customers.

Preferred Qualifications

• Bachelor's degree in business administration, logistics, or a related field, or 3 years of experience leading a team in a distribution center.
• Diverse experience (especially within automotive or retail distribution centers).
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Lean six sigma and project management skills.
• Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Lifting and Carrying: Ability to lift and carry objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties.
• Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. This may involve pushing or pulling heavy loads over extended distances or up ramps.
• Standing and Walking: Willingness and ability to stand and walk for extended periods, often for the duration of a shift. Warehouse employees may be required to move around the warehouse facility to pick orders, stock shelves, or perform other tasks.
• Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees may need to access items throughout the warehouse at various heights and angles.
• Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Warehouse environment will require employees to work at heights to include open floor mezzanines and follow safety protocols for ladder use.
• Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
• Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. This may include picking and packing items, labeling products, or assembling shipments.
• Repetitive Motion: Willingness and ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift. Employees should be able to maintain productivity while performing repetitive motions safely.
• Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets. Warehouse positions may require employees to work long hours, weekends, or overtime during peak periods.
• Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the warehouse environment and take appropriate precautions to ensure their safety and the safety of others.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.