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IBS-Counter Service

Lawrenceville, Georgia

Job Category: Store/Branch Operations
Brand: NAPA Auto Parts
Job ID: R23_0000008285
Status: Full time

As a retail associate, you are expected to learn the NAPA brand — the market and who our customers are. Eagerness to learn and grow with the company is highly appreciated. Knowing your customers and products are such a big impact to daily business, don't be afraid to work with your team and ask questions — willingness to take initiative is a top tier trait.

Success Profile

What makes a successful Retail employee? Check out the traits we’re looking for and see if you have the right mix.

  • Customer Centric
  • Personable
  • Trainable
  • Confident
  • Efficient
  • Team player
GIF - Learn more about open positions at: www.jobs.genpt.com

Career Path

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  • Counter Sales Path to Assistant Store Manager
  • Assistant Store Manager Path to Store Manager
  • Store Manager Path to District Manager
  • District Manager End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs.  You don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts.  A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!    

What you will be doing:

  • Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
  • Use your parts knowledge to assist other NAPA team members answer questions for customers
  • Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
  • Bring customer focus and high energy to our fast-paced stores
  • Welcome retail customers into our retail stores and engage to provide a positive consumer experience
  • Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

  • Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
  • Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
  • You are willing to learn all things automotive if you don’t have the background in automotive parts
  • Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need: 

  • Valid Driver’s License
  • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
  • High School Diploma or GED. Technical or Trade school courses or degree
  • Excellent verbal and written communication skills
  • Love fast paced retail environments
  • Great listening skills and empathy for customer

And if you have this, even better (not a deal breaker if you don’t):

  • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
  • Experience in a parts store, auction, retail store, auto body/collision
  • Knowledge of cataloging AND/OR inventory management systems, a plus
  • Entirely customer-centric (external/internal)
  • ASE Certifications

What’s in it for you:

  • Awesome people and brand
  • Competitive Pay
  • Outstanding health benefits and 401K
  • Stable company. Fortune 200 with a “family” feel
  • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
  • Great training, and ongoing development with support from multiple leaders/your team

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Genuine Voices

headshot of Jeremiah Reynolds
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A day in the life includes anything and everything about running a store. It could be taking care of personnel and helping them get what they need, taking care of customers, finding parts, working with my customer service representative who's out helping customers, every day is different.

Jeremiah Reynolds NAPA Store Manager
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