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Customer Service Rep Specialist

Kernersville, North Carolina

Job Category: Sales/Business Development
Brand: Motion
Job ID: R23_0000008745
Status: Full time

Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
GIF - Learn more about open positions at:

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description


Under general supervision, the Customer Support Specialist provides pre- and post-sales

technical expertise to external and internal customers for a product or product group

to promote customer satisfaction and sales growth.


  • Provides technical support for products and their applications by telephone, web assistance to resolve the customer’s issues.
  • Research customers technical specifications and generate a bill of materials for

modifying, configuring, and installing products or solutions.

  • Designs solutions in accordance with customer specifications, integrating multiple

manufacturers' products, as well as offering additional product and solution

recommendations to increase sales.

  • Collaborates with internal resources to identify and pursue business development

opportunities to increase sales and promote solutions.

  • Promotes manufacturers' products, solutions, and processes within target markets, which

may include utilizing manufacturer-provided information to develop marketing materials

such as flyers, presentations and product demonstrations.

  • May deliver presentations and product demonstrations to customers and sales

representatives for promotions and training purposes. (In-Person / Online)

  • May develop new solutions, ideas and offerings to actively pursue business development

and sales opportunities, which involves identifying target customers and products,

creating corresponding promotional materials, developing sales plans and strategies and

tracking performance.

  • Addresses and resolves customer issues in product usage as required. Resolves and

troubleshoots implementation problems and assists with initial user training as required.

  • Performs other duties as assigned.


Typically requires a bachelor’s degree in Engineering, Business or a related field and zero

to two (2) years of related experience or an equivalent combination required.


  • Understanding of products, suppliers and key vendors.
  • Knowledge of applicable software and programming technology.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


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