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Field Service Technician

Eugene, Oregon

Job Category: Manufacturing/Production
Brand: Motion
Job ID: R23_0000001977
Status: Full time

Our Shop employees are there to ensure that the quality of the product is perfect before being sent to customers.This means the employees in this position need to work quickly and efficiently to be sure to meet the customer's demands. Since the shop directly impacts the value of our business and our customer satisfaction, it is important for all shop employees to be able to hold each other accountable to ensure everything operates smoothly.

  • Status:Full Time
  • Level:Entry
  • Travel:No
  • Salary:Hourly

Success Profile

What makes a successful Field Service Technician? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

SUMMARY:
MI Conveyance Solutions Field Service Technicians provide the highest levels of mechanical service to meet the needs of our customers. Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to the needs of our customers to keep their industry in motion. 

JOB DUTIES:
Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs.

•    Fabricate lightweight and/or heavyweight belts in shop.
•    Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems. 
•    Performs basic millwright tasks such as torch heating and cutting a swell as removal and installation of conveyor components such as bearing, idlers, pulleys, gearboxes, and motors. 
•    Serves as customer contact on technical and service-related issues.
•    Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
•    Works in a safe, courteous, and professional manner always.
•    Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion’s safety standards.
•    Performs other duties as assigned.
•    Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
•    Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
•    Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
•    Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
•    Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
•    Provides technical support and training to customers on operational or maintenance aspects of system equipment.
•    Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
•    Performs other duties as assigned.
•    Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.


EDUCATION & EXPERIENCE:
Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
•    Ability to read measuring and equipment and perform basic math calculations
•    Ability to operate shop equipment safely.
•    Ability to operate (be trained to operate) manlifts, forklifts, hand power tools and shop equipment safely. 
•    Excellent verbal and written communication skills
•    Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS:
•    Push/pull up to 100 pounds 
•    Lift/carry up to 100 pounds 
•    Lift bulky objects 
•    Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. 
•    Working at heights from manlifts, platforms and elevated walkways may be required.
•    Requires wearing safety equipment and safety harness.
•    Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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