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On-Site CSR

East Peoria, Illinois

Job Category: Sales/Business Development
Job ID: 311307
Brand: Motion Industries
Status: Full-Time
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Our sales employees are the face of Motion by being the first person our customers interact with. As a member of the Motion Sales team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role at Motion provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Sales employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
people in reflective safety vests

Culture

Join us, and you’ll discover a friendly and service-focused culture that values integrity, innovation, and ingenuity. You’ll also discover the support you need to grow on both a professional and personal level. Rewarding and purposeful work will help you to develop your skills, experience and knowledge, and as you collaborate with our diverse and friendly team, you can be certain that you’re learning from some of the very best talent in the business.

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.  Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DUTIES:

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product
  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
  • Proactively generates sales by actively promoting Motion Industries’ products to existing customers
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • May handle customer returns Financial
  • May place orders without approval for orders up to $25,000 per r line and $50,000 per Purchase Order
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders
  • Routinely interacts with customers to obtain and fulfill orders correctly
  • Interacts with suppliers as necessary to obtain pricing for items
  • Partners with Account Representatives to ensure customer satisfaction
  • May assist customer by troubleshooting via telephone or email and identifying correct part
  • Attends training sessions regularly to continue professional growth and development
  • Performs other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

  • Reliability, organization and attention to detail required
  • Industry experience required; product knowledge from previous warehouse experience is preferred
  • Customer service and communication skills required
  • Ability to multi-task and time management skills required
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet

EDUCATION AND EXPERIENCE:

  • Typically requires a high school diploma or GED.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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