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Customer Service Rep (Inside Sales)

Brooklyn, New York; Hauppauge, New York; New York, New York

Job Category: Sales/Business Development
Brand: Motion
Job ID: R23_0000011782
Status: Full time

Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

Motion is seeking energetic team players with experience in Customer Service to provide the highest levels of order and sales support for industrial solution products. 

Our superior Customer Service Representatives professionally represent the Company to our customers with the knowledge and skills to provide them with the products they need and provide additional support with current and future orders. Having mechanical knowledge is a plus!

Our employees reflect our company’s values: fair, ethical, inclusive, and invested. We make sure customers receive the parts they need when they need them. 

Motion offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay.

Responsibilities

  • Respond to customer inquiries, provide quotes, and take customer orders
  • Order and source products
  • Negotiate sale and purchase prices
  • Proactively generate sales and promote Company products
  • Expedite backorders
  • Assist with pulling inventory and preparing shipments
  • Assist with customer returns
  • Interact with customers and suppliers to obtain and fill orders correctly
  • Troubleshoot customer concerns

Qualifications

  • Good customer service and communication skills
  • Reliable, organized, detailed, and focused
  • Industry and sales experienced preferred
  • Working knowledge of Microsoft Office suite, especially Outlook and Excel
  • Knowledge of supply chain systems helpful 
  • High School Diploma or GED

In compliance with pay transparency requirements, the salary range for this role is $23.00 - $25.00 hourly. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. We also offer a variety of benefits, including health, dental, vision insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type and position.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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