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Parts Professional Automotive Counter Sales (ASE Cert)

Bellevue, Washington

Job Category: Retail
Job ID: 308220
Remote: No Remote
Brand: NAPA Auto Parts
Status: Full-Time
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As a retail associate, you are expected to learn the NAPA brand — the market and who our customers are. Eagerness to learn and grow with the company is highly appreciated. Knowing your customers and products are such a big impact to daily business, don't be afraid to work with your team and ask questions — willingness to take initiative is a top tier trait.

Success Profile

What makes a successful Retail employee? Check out the traits we’re looking for and see if you have the right mix.

  • Customer Centric
  • Personable
  • Trainable
  • Confident
  • Efficient
  • Team player

Career Path

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  • Counter Sales Path to Assistant Store Manager
  • Assistant Store Manager Path to Store Manager
  • Store Manager Path to District Manager
  • District Manager End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT

Genuine Voices

headshot of Jeremiah Reynolds
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A day in the life includes anything and everything about running a store. It could be taking care of personnel and helping them get what they need, taking care of customers, finding parts, working with my customer service representative who's out helping customers, every day is different.

Jeremiah Reynolds NAPA Store Manager
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Culture

By joining our diverse and supportive retail team, you’ll be part of a genuine work family that gives its all to customers every day. You’ll also discover a culture that values integrity, innovation, and ingenuity. Whatever your background, skills, and experience, we’ll empower you to bring your authentic self to work and support you to do your best work. Because ultimately, going the extra mile to care and respect our people, customers, suppliers, and communities is in our DNA.

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time

The Role:

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.   Looks up the parts application in catalogs or POS system.  Processes orders for customers with a high degree of accuracy, efficiency, and courtesy.  Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature.  Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies.  Serves as a resource for advice to other store personnel

A Day in the life:

  • Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
  • Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
  • Demonstrates professional attitude, conduct, and appearance
  • Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
  • Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
  • Participates in training as needed and required
  • Perform all other associated tasks as assigned by management

What you’ll need:  

  • High School Diploma, or equivalent, required
  • Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
  • Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
  • Demonstrate excellent communication and organizational skills
  • Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
  • Be ASE Parts Specialist (automotive) certified
  • Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
  • Able to work retail hours at any store location as assigned by management

And if you have this, even better:

  • Capable of operating TAMS point-of-sale system and cataloging
  • Able to use the adding machine and process cash, check, and credit card transactions
  • Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
  • Able to work on feet (stand and walk) for an entire assigned work shift
  • Capable of lifting and moving parts and boxes of up to 60 pounds
  • Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
  • Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc

Why NAPA may just be the right place for you:

  • Outstanding health benefits and 401K
  • Stable company Fortune 200 with a “family” feel
  • Company Culture that works hard yet takes care of employees
  • Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer.

 Next Steps:

Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com  

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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