Automotive Service Advisor

Are you passionate about the automotive industry and committed to delivering exceptional customer service? Leading Edge Auto, a well-established and reputable auto repair facility, is seeking a dynamic and customer-focused individual to join our team as a Service Writer. If you have excellent communication skills, a strong understanding of automotive services, and a dedication to customer satisfaction, we want to hear from you!

Responsibilities:

• Customer Interaction: Interact with customers to understand their automotive service needs, provide accurate information, and establish trust and confidence.
• Service Advising: Assist customers in understanding the scope of required repairs and maintenance, providing detailed explanations, and obtaining necessary approvals.
• Appointment Scheduling: Coordinate appointments and effectively manage the service schedule to ensure efficient workflow and timely completion of repairs.
• Estimate Preparation: Generate accurate and detailed service estimates, ensuring transparency and clear communication with customers.
• Communication: Act as a liaison between customers and the service team, conveying customer concerns, preferences, and expectations to ensure a seamless service experience.
• Documentation: Maintain accurate and organized service records, including customer information, vehicle details, and service history.
• Upselling: Identify and communicate additional services that may benefit the customer and the longevity of their vehicle.
• Problem Resolution: Address customer inquiries, concerns, and complaints in a professional and timely manner, finding effective solutions to maintain customer satisfaction.

Qualifications:

• Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and provide a positive service experience.
• Automotive Knowledge: A solid understanding of automotive services and repairs, as well as the ability to explain technical information to customers in an understandable manner.
• Organizational Skills: Strong organizational and multitasking abilities to manage service schedules, appointments, and documentation efficiently.
• Computer Proficiency: Comfortable using computerized systems for estimating, invoicing, and managing customer information.
• Team Collaboration: Ability to work collaboratively with service technicians and other team members to ensure effective communication and workflow.
• Problem-Solving: Proven ability to address and resolve customer issues with a focus on customer satisfaction.

Experience:

• Previous experience in a similar role within the automotive industry is preferred but not mandatory.