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Program Manager SS, Shop Management Solutions

Atlanta, Georgia

Job Type: Hybrid

Job Category: Technology
Brand: Genuine Parts Company
Job ID: R24_0000007344
Status: Full time

Here, you’ll find a culture that always has its finger on the pulse of ingenuity and innovation. After all, building on our legacy depends on acting with integrity to deliver future-focused transformation — and that’s where you’ll come in. By adding your resourcefulness and out-of-the-box thinking to ours, we’ll be able to achieve great things — both as a team, and as individuals. Whatever your area of IT expertise, we’ll empower you to bring your authentic self to work and support you to do your best work.

Success Profile

What makes a successful IT employee? Check out the traits we’re looking for and see if you have the right mix.

  • Detail-oriented
  • Efficient
  • Focused
  • Multi-tasker
  • Problem-solver
  • Team player
GIF - Learn more about open positions at:

Employee Benefits

  • Medical, Dental, Vision, life and disability insurance, as well as campus health and wellness programs

  • Paid time off, eight company holidays and flexible work schedules available

  • Tuition Reimbursement and professional development opportunities

  • 401(k) Plan with competitive employer matching

  • Onsite cafeteria, coffee stations and break rooms

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

Company Background:

Genuine Parts Company (“GPC” or the “Company”), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain and China.

Position Purpose:

The Program Manager, Shop Management Solutions is responsible for assessing shop needs and ensuring the team finds the fastest way to achieve value around those needs.  The role focuses on meeting goals and plans by directly coordinating the team’s operational activities.  They will accurately manage an ongoing system of collecting organizational metrics and derive insights from the data collected to recommend organizational improvements.  Importantly, they must be able to report on the data collected and work closely with teams of developers and business partners to create customized analysis and reports on demand.   Additionally, the Program Manager will partner closely with the communications team to build engaging and effective marketing campaigns.  The Program Manager is responsible for event logistics, supporting the program’s strategic vision and sustainability, and function as the customer service representative as needed.


  • Understands how to leverage applications for competitive advantage
  • Manages all critical project aspects (scope, timeline, budget, resources, etc.) and ensures that project goals are accomplished and in line with program and business objectives and escalates issues, risks to Program leadership in a timely manner
  • Develops project plans, including goals, strategy/approach, schedule, risks, contingency plans, resource allocation
  • Must be willing to wear multiple hats in a startup type environment within a large company
  • Collaborate with and guide processes for the design team in delivering best-in-class experiences.
  • Build strong partnerships with cross-functional teams to ensure priorities and programs are aligned with short- and long-term business objectives.
  • Assign duties, responsibilities and scope of authority to project personnel.
  • Prepare project status reports, and keep management, clients and others informed of project status and related issues.
  • Lead the effort in creative approaches to problem solving and quality deliverables supporting business needs. 
  • Other duties as assigned.


  • GPC has two work locations to choose from, Duluth or Atlanta office.
  • We offer a Flexible Work Policy that permits eligible employees to work a hybrid remote schedule.

Desired Qualifications & Experiences:

  • Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus; highly desirable to have M.B.A. degree or equivalent, extensive related experience
  • 8 years of automotive repair shop management experience; highly desirable to have experience in software systems and their demonstrably successful implementation within a shop environment
  • Strong management and development skills
  • Solid understanding of relevant technologies
  • Skill in conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management
  • Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
  • Strong customer focus and ability to manage client expectations
  • Solid project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment
  • Ability to blend creative, problem-solving, and technical skills for refining existing theories or developing new system approaches to seize opportunities and sustain business success
  • Strong hands on expertise in MS-Office Suite, MS-Project
  • Experience with PPM tools such as Clarity, Daptiv, Workfront is a plus
  • A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.
  • Advanced understanding of business process analysis.
  • Strong command of English language and good communication skills.
  • Strict attention to detail and an eye for continuous improvement.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Genuine Voices

headshot of Latisha Ward
quote mark

The coaching and development at GPC has been phenomenal over the years. My managers truly know what is going on in their teams. They are able to guide me and answer questions.

Latisha Ward GPC Data Voice Infrastructure Provisioning Coordinator

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