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Product Specialist - Customer

Atlanta, Georgia

Job Category Marketing/Design/Communication Brand Genuine Parts Company
Job ID oCcqhfwf Status Full-Time
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Company Background:

Genuine Parts Company (“GPC” or the “Company”), founded in 1928 and based in Atlanta, Georgia, is a leading specialty distributor engaged in the distribution of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain and China.

Position Purpose:

Seeking world-class talent to join the world’s leading distributor of automotive and industrial replacement parts and value-added services operating 5,500+ locations and servicing more than 20,000 locations in the U.S and Canada. Specifically, this role will function as the Product Specialist of a newly formed team, to build the Customer domain for the next generation commerce platforms at GPC.  Working with a highly talented team, you'll play a key role to build and run one of the world’s largest automotive and industrial replacement parts operations. 

The Product Specialist will be responsible for product requirements analysis as well as feature planning and execution to improve the customer experience.  Close collaboration and alignment with business teams, application development teams and security will be required.  As such, exceptional abilities in building and maintaining strong working relationships and organizational savvy will be required.  High level communication and presentation skills are required.

Responsibilities:

  • Drive the execution of the Customer Domain roadmap by effectively documenting and communicating business requirements.
  • Create specification documents of functional and non-functional requirements for new features, functionalities, and enhancements.
  • Assist the Product Manager with prioritization and own refinement of the product backlog.
  • Own components or features and drive story development and requirements analysis.
  • Utilize regular and ad hoc reporting to monitor business KPIs and measure the effectiveness of product enhancements.
  • Analyze issues related to changing trends, behaviors, or performance to identify root cause and determine solutions to address.
  • Determine the impact of new functionality to existing business processes and system functionality. Ensure documentation (Stories, Acceptance Criteria, etc.) is of sufficient quality.
  • Manage vendor partners to solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy.
  • Collaborate with cross-functional team members; business owners, product management, UX, Design IT, BAs, QA, operations, and vendors, to develop requirements.
  • Perform acceptance testing of optimizations and new features to ensure requirements have been fulfilled.
  • Identify, define, and document processes and procedures to improve operational efficiency of the team.
  • Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels.
  • Maintain knowledge of current systems, applications, and functionality.
  • Maintain knowledge of competitive landscape and digital innovations.
  • Develop subject matter expertise of GPC’s brands, product lines, customers, and industries.

Location:

  • GPC has two work locations to choose from, Duluth or Atlanta office.
  • We offer a Flexible Work Policy that permits eligible employees to work remotely

Desired Qualifications & Experiences: 

  • Degree in Computer Science or Engineering fields or equivalent years of experience preferred
  • 2+ years’ experience in scrum/agile development methodology.
  • 2+ years’ experience participating in product backlog prioritization and grooming/refinement
  • 2+ years’ experience with web analytics tools and using data to make decisions.
  • Demonstrated experience with analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans.
  • Previous experience in building Customer domain and Customer enabled systems will be a plus
  • Excellent oral and written communication
  • Analytical and problem-solving skills
Apply Now

Genuine Voices

headshot of Eberto Guerra
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I love the fact that I am always learning. There’s something going on all the time. It’s definitely an exciting job.

Eberto Guerra NAPA Stockroom Associate
headshot of Evan Fleming
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I have worked with Motion since I was 23 years old and was at a crossroads in my life on what I wanted to pursue as a career. A Warehouse Manager job came open and I applied twice before being hired. I had no clue what I was doing, but I was determined to learn and grow with Motion. I used any and all training opportunities available to me at Motion – classes and online learning. I am not special and anyone with the desire and determination to WIN can and always will be able to because Motion has all the resources needed to be successful. It is up to the individual in whatever position they are in to pick up these resources and move forward. I am very grateful for Motion and the opportunities available to me so that I may be successful in my career and take care of my family.

Evan Fleming Motion Branch Manager
headshot of Princess Gray
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Into my 10th year with GPC, I still feel extremely energized and excited about what lies ahead. GPC has been a big part of my personal and professional growth and I am so thankful I work for such a great organization.

Princess Gray GPC Supervisor - AR Payment Applications
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It’s great to work for a company that you are not an employee number, you're part of a team that understands the values to be the best and be rewarded for taking care of your team. As a leader, my managers and I create the culture in our district and stores every day and I’m very proud what we have done and will continue to do here in Austin, TX.

Tim Wilks NAPA District Manager
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If I were to give advice to someone looking to apply here, I'd say have a strong work ethic, be determined, and be open to learning anything. We love people who have initiative and strive to learn.

Chelsea Antoine GPC Employee Service Center Operational Support Specialist

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